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Inetwork integration raminder12/21/2023 ![]() Meanwhile, on the organizational side, the fear of a loss of influence or position will inevitably create resistance to change. Other technological issues relate to fragmented systems architecture, with its disparate legacy equipment and multiple vendor systems, and the migration process for often inconsistent data. Both IT BSS vendors and network OSS vendors are highly specialized and many have not yet acquired convincing experience in providing the integrated platforms that telecom companies now need. Integrating the two platforms, however, will require companies to overcome several obstacles. By integrating their business support systems (BSS) applications (in the past managed by the IT department) with operations support systems (OSS) applications (previously handled by the network department), telecom companies can boost the efficiency of their operations and better synergize the elements of the technology backbone. However, the traditional organizational structure of telecom companies is ill-equipped to overcome the significant challenges - such as the complexity of the relevant systems, and the associated pressure on costs - presented by this changing environment. Telecom companies have attempted to respond with an increasing focus on an excellent customer experience. The rapid proliferation of digital technology has created a surge in consumer demand and sophistication.
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